Understand the Business
Start with the business problem, customer need or organisational outcome rather than the technology.
About
My career has progressed from hands-on infrastructure and engineering roles through IT management to broader technology leadership across strategy, cybersecurity, transformation, operations and emerging technology.
My Background
I started my career working directly with infrastructure, networks and enterprise technology before moving progressively into IT management and technology leadership.
That progression has shaped the way I work today.
I believe technology leaders need to be able to operate at two levels: understand the strategic and commercial context of technology decisions, while remaining close enough to the technology to understand how those decisions will actually be delivered.
I don't believe a CIO or IT Director needs to be the strongest engineer in the room. Their role is to build teams containing people with deeper specialist expertise.
But technical curiosity still matters.
How I Work
Start with the business problem, customer need or organisational outcome rather than the technology.
Use enough technology and governance to solve the problem without creating unnecessary complexity.
Technology decisions involve risk, cost and trade-offs. Leadership needs enough information to make those decisions deliberately.
Projects and technology investments should ultimately make something measurably better.
Perspective
Particularly in smaller and mid-sized organisations, technology leaders often need to move comfortably between executive conversations, commercial decisions, risk management and technical delivery.
I see that breadth as useful.
Understand enough of the detail to make good decisions, while keeping the focus on business outcomes, people and risk.